1. CONCEPTS
1.1 E-shop - the online shop www.victoriaboro.lt.
1.2 Seller - UAB "Estnaila", company code 304215302
1.3 Buyer:
1.3.1 a natural person of legal capacity, i.e. a person who has reached the age of majority and whose legal capacity has not been limited by a court order;
1.3.2 a minor between the ages of 14 and 18 who has the consent of his/her parents or guardians, unless he/she is emancipated;
1.3.3 legal person.
1.4 Contract - a contract for the sale of the relevant Goods between the Buyer and the Seller, which shall be deemed to have been concluded from the moment of confirmation of the Order, i.e. the placing of the Order. The terms of each Contract entered into between the Buyer and the Seller shall be deemed to be identical to the terms of these Terms and Conditions and such Contracts shall at all times be enforceable by the parties in accordance with these Terms and Conditions.
1.5 "Parties" means the Buyer and the Seller together.
1.6 "Terms and Conditions" means these "Terms and Conditions of Sale and Purchase of Goods", which shall apply to every purchase made by the Buyer on the Online Shop and to every purchase and sale agreement concluded between the Buyer and the Seller.
1.7 "Order" means an order for Goods which specifies the Goods the Buyer wishes to purchase from the Seller and which are set out in the same order.
1.8 "Consumer" means a natural person who seeks to enter into or concludes a contract for purposes other than in connection with his or her business, trade, craft or profession (consumer purposes).
2. GENERAL PROVISIONS
2.1 The Buyer accepts the Terms and Conditions by reading them and by ticking the box next to the statement "I have read and accept the Terms and Conditions". The Terms and Conditions thus approved shall be a binding legal document for the Parties, which shall determine the rights and obligations of the Buyer and the Seller, the conditions for the purchase of goods and payment for them, the procedure for the delivery and return of the goods, the liability of the Parties, and other conditions relating to the purchase and sale of goods in the E-Shop.
2.2 By creating an account in the E-Store, the Customer accepts the Terms and Conditions at the time of the first registration. If the Buyer approves the Terms and Conditions at the time of the first registration (account creation), the Terms and Conditions shall apply to the Buyer's first purchase made in the E-Shop. For subsequent Orders, the Buyer must accept the Terms and Conditions at the time of placing the Order.
2.3 The Seller shall have the right to change, amend or supplement the Terms and Conditions. When the Buyer orders goods in the E-Shop, the Terms and Conditions in force at the time of placing the Order shall apply and the Buyer is advised to familiarise itself with the Terms and Conditions at the time of each Order.
2.4 The Seller accepts no risk or liability if the Buyer has not read the Terms and Conditions in part or in full, although he has been given the opportunity to do so.
2.5 Only Customers as defined in Clause 1.3 of these Terms and Conditions are entitled to make purchases in the E-Shop. By accepting the Terms and Conditions and reading the Seller's Privacy Policy, the Buyer confirms that he/she is entitled to purchase goods in the E-Shop.
2.6 Where the Seller has the right or obligation to provide information or documents to the Buyer by email, it is the Buyer's responsibility in all cases to provide the Seller with a working email address that belongs to the Buyer.
3. CONCLUSION OF THE CONTRACT
3.1 The Buyer may order goods in the E-Shop by choosing one of the following methods:
3.1.1 by registering online in the E-Shop (by entering your registration name and password);
3.1.2 online without registering in the E-Shop.
3.2 When ordering goods by one of the methods referred to in Clause 3.1 of the Regulations, the Buyer shall be obliged to indicate in the relevant information fields provided in the E-Shop system the personal data necessary for the proper execution of the order, which shall be processed in the E-Shop in accordance with the procedure provided for in the Privacy Policy.
3.3 The Contract between the Buyer and the Seller shall be deemed to be concluded when the Buyer, having selected the item(s) to be purchased and having formed an Order, clicks on the "PAY" link. The Buyer shall be informed of the confirmation of the Order by means of a notification to the e-mail address indicated by the Buyer. The Seller shall send to the Buyer a link to the applicable Regulations together with the confirmation of the Order to the e-mail address indicated by the Buyer.
4. PRICE AND PAYMENT OF GOODS
4.1 The prices of the Goods in the E-Shop and in the Order are quoted in Euros, including the VAT rate applicable at the time in accordance with the legislation and other taxes, if any. The Goods shall be sold to the Buyer at the prices prevailing in the E-Shop at the time of placing the Order.
4.2 The seller is a VAT payer. VAT is included in the price and, upon confirmation of the Order, delivery charges, if applicable, shall be added to the total amount of the Goods.
4.3 By accepting the Terms and Conditions, the Buyer agrees that the documents of purchase of the Goods, i.e. the VAT invoices, which are also the documents of warranty for the Goods, may be provided to the Buyer physically together with the Goods, or electronically at the e-mail address indicated in the Buyer's registration form immediately after the order has been completed. The VAT invoices shall contain the details of the Seller, the goods selected, the quantity of the goods, the discounts to be granted, the final price of the goods, including all taxes, and any other data required to be provided in accordance with the legislation governing accounting records.
4.4 The Buyer may pay for the Goods by using banks' electronic banking payment systems and by paying the advance invoice/payment order provided by the E-Shop within 3 days from the moment of placing the Order. If the Buyer chooses to use the banks' e-banking payment systems, the Buyer shall transfer the money to the account specified by the Seller, indicating the Order No. in the payment destination. In this case, the responsibility for the security of the Buyer's data during the payment process rests with the respective bank and/or financial institution, as all monetary transactions take place within the bank's and/or financial institution's e-banking system. The Buyer may also pay for the Goods by choosing to pay for the Goods by courier delivering the Goods or by paying for the Goods at a post office by bank card.
5. BUYER'S RIGHTS
5.1 The Buyer shall be entitled to purchase Goods in the E-Shop in accordance with these Terms and Conditions.
5.2 The Buyer, who is a Consumer, shall have the right to withdraw from the Contract concluded with the E-shop by notifying the Seller in writing (by e-mail, indicating the product to be returned and its order number) not later than 14 (fourteen) days from the date of delivery of the quality goods. For more information see section 10 of the Terms and Conditions.
5.3 The Buyer is entitled to a guarantee of the quality of the Goods in accordance with law (legal guarantee). For more information see section 11 of the Terms and Conditions.
5.4 The Buyer shall have other rights set out in these Terms and Conditions, the Seller's Privacy Policy, and the legislation of the Republic of Lithuania.
6. BUYER'S OBLIGATIONS
6.1 The Buyer shall pay for the Goods purchased, accept them in accordance with the procedures set out in these Terms and Conditions, and pay the delivery and, where applicable, customs charges.
6.2 If the Buyer refuses to accept the Goods at the time of delivery without good reason, the Buyer shall be liable to pay the costs of returning the Goods upon the Seller's request.
6.3 The Buyer undertakes not to pass on his/her login data to third parties.
6.4 In order to place an Order in the E-Shop, the Buyer may register in the Seller's E-Shop system and fill in the registration form. When registering, the Buyer must provide the data specified in the form or, if there is no form, provide the following personal data: name, surname, e-mail, address, data necessary for delivery of goods.
6.5 Upon registration, the Customer shall create individual login details (username and password) and shall keep them confidential and not disclose them to third parties. In order to reduce the risk of unauthorised access to the account created by the Buyer on behalf of the Buyer, it is recommended to create a password of at least 10 characters, using both upper and lower case letters, and to change it at least every 3 (three) months. It is the responsibility of the Purchaser to ensure that the login credentials created by the Purchaser are sufficiently complex and secure. The Buyer is also responsible for any actions (data transfer, orders placed, etc.) that are carried out in the E-Shop under the Buyer's login and password. If the Seller's E-shop is used by a third party who logs into the account created by the Buyer in the E-shop and uses the Buyer's login data, the Seller shall consider this person as the Buyer.
6.6 It is the Buyer's responsibility to ensure that the data provided in the Registration Form is true, complete and accurate. In the event of any change in the data provided by the Buyer in the registration form, the Buyer shall update it immediately. The Seller shall not be liable for any damage caused to the Buyer and/or third parties as a result of the Buyer's provision of incorrect and/or incomplete personal data, or failure to amend and complete the personal data after the personal data has changed.
6.7 The Buyer shall have the right to change, amend or cancel the Registration Data and his/her registration at any time. After cancelling the registration and in order to use the Seller's E-Shop again, the Buyer must re-register on the Seller's E-Shop.
6.8 The E-shop Buyer shall comply with these Terms and Conditions, as clearly indicated in the information sections of the E-shop, and shall not violate the legislation of the Republic of Lithuania.
7. SELLER'S RIGHTS
7.1 The Seller shall have the right to cancel the Buyer's Order without prior notice if the Buyer, having opted to pay for the Goods using the banks' electronic banking payment systems, fails to pay for the Goods within 3 days of the placing of the Order, in which case the Goods shall be deemed not to have been ordered. In this case, the Buyer shall be informed of the cancellation of the Order at the e-mail address provided by the Buyer.
7.2 The Seller may withhold any refund to the Buyer until the Goods have been returned to the Seller or until the Buyer has provided proof that the Goods have been dispatched to the Seller, whichever is the earlier.
7.3 The Seller shall have other rights set out in these Terms and Conditions, the Seller's Privacy Policy and the legislation of the Republic of Lithuania.
8. SELLER'S OBLIGATIONS
8.1 The Seller undertakes to make available the services of the E-Shop, the conditions of operation of which are set out in these Terms and Conditions and in the other terms and conditions published on the E-Shop.
8.2 The Seller undertakes to deliver the Goods purchased by the Buyer by the delivery method chosen by the Buyer in accordance with the terms and conditions set out in these Conditions.
8.3 The Seller undertakes to respect the Buyer's privacy and to process the Buyer's Personal Data only in accordance with the Rules, the Seller's Privacy Policy and the legal acts of the Republic of Lithuania and the European Union.
8.4 Where, due to unforeseen circumstances, the Seller is unable to deliver the Goods purchased in the E-shop, the Seller shall have the right to terminate the Contract by giving prior notice to the Buyer. The Seller may offer a similar product. If the Buyer refuses, the Seller undertakes to refund the money paid within 5 working days (except in exceptional cases where a different time limit has been individually and mutually agreed with the Buyer).
8.5 Subject to the Conditions, the Seller undertakes to accept the Buyer's return of the Goods and to refund the monies paid within 5 working days (except in exceptional circumstances where the Seller requires a longer period of time, which may be extended by up to 14 working days) from the date of return of the Goods or from the date on which proof is provided that the returned Goods have been sent back to the Seller, whichever is the earlier.
8.6 If the Seller disagrees with the Buyer's claims, the Seller shall provide the Buyer with a detailed reasoned written response within 14 (fourteen) calendar days from the date of receipt of the Buyer's request to the Seller, unless otherwise provided for by the legislation of the Republic of Lithuania and the European Union.
8.7 The Seller undertakes to fulfil other obligations imposed on the Seller by the Terms and Conditions and the legislation of the Republic of Lithuania.
9. DELIVERY OF GOODS
9.1 When purchasing goods in the E-Shop, the Customer shall choose the method of delivery: delivery service. For more detailed delivery procedures, terms and conditions, please visit https://f4.ecl.lt/vb2025oldmig/prekiu-pristatymas/
9.2 The Seller shall be exempt from liability for breach of the time limits for delivery of the Goods if the Goods are not delivered to the Buyer or are not delivered on time due to the fault of third parties or circumstances beyond the control of the Buyer.
9.3 The Buyer shall, when collecting or receiving the Goods at the address specified, inspect the condition of the consignment and the Goods(s) together with the Seller or his authorised representative and sign the invoice, bill of lading or other document of transmission and acceptance. Once the Buyer has signed the invoice, bill of lading or other document of delivery and acceptance of the consignment, the consignment shall be deemed to have been handed over in good condition and there shall be no defects in the Goods not attributable to manufacturing defects and no discrepancies in the composition of the Goods(s) (such as can be detected by an examination of the exterior of the goods). If the Buyer notices that the packaging of the delivered consignment is damaged (crumpled, wet or otherwise externally damaged), that the Goods(s) are damaged and/or that the Goods(s) are not in the right condition, the Buyer shall note this on the invoice, bill of lading or any other document of transmission and acceptance of the consignment and shall draw up a free-form consignment and/or goods damage/non-conformity certificate.
9.4 If the Buyer fails to perform the actions referred to in Clause 9.3 of the Rules, the Seller shall be exempt from liability to the Buyer in respect of any damage to the Goods, provided that the basis for such damage is not a manufacturing defect, and in respect of any inconsistencies in the composition of the Goods, provided that such inconsistencies can be determined by an examination of the outside of the Goods.
9.5 The risk of accidental loss or damage to the Goods shall pass to the Buyer from the time the Goods are dispatched to the Buyer.
10. RETURN OF QUALITY GOODS
10.1 Quality goods purchased in the E-Shop may be returned within 14 (fourteen) days of receipt. Returns of quality goods sold shall be made in accordance with the provisions of Article 6.22810 of the Civil Code of the Republic of Lithuania.
10.2 Within the period provided for in Clause 10.1 of the Rules, the Buyer shall have the right to replace and return quality goods which are not included in the list of goods referred to in Article 6.22810 (2) of the Civil Code of the Republic of Lithuania. By accepting these Terms and Conditions, the Buyer understands and agrees that quality unpacked perfumery, cosmetics and toiletries are non-returnable and non-exchangeable. Unpacking of the aforementioned goods shall damage their merchantable appearance. Once unpacked, the goods cannot be returned for health and hygiene reasons.
10.3 In order to return the item(s) in accordance with clause 10.1, the Buyer must contact the Seller by email at borogroup@gmail.com and specify which items and the reason for the return. Goods of good quality may be returned without specifying the reason for the return. When contacting the Seller for the return of the goods, the Buyer may submit a completed return certificate (Annex 1 to the Rules). A representative of the Seller will contact the Buyer within 24 hours of receipt of the email to discuss the return of the Goods and to agree with the Buyer the return procedure.
10.4 The following conditions must be complied with when returning quality goods:
10.4.1 the returned goods must be in their original packaging in good working order
10.4.2 the Goods must be in good condition and undamaged by the Buyer;
10.4.3 the goods must be unused and in good condition: labels intact, protective films intact, etc;
10.4.4 the returned goods must be of the same quality (within 14 days) as the goods received by the Buyer;
10.4.5 any gifts that were provided with the purchased goods must be returned with the returned goods.
10.4.6 when returning the goods, you must present the document of purchase and the completed return form;
10.4.7 the Seller shall have the right to refuse to accept the Buyer's return of the Goods if the conditions for the return of the Goods have not been met;
10.5 The Buyer may return the Goods free of charge at the Seller's shop in Vilnius at Žalgirio 92, 3rd entrance, 1st door on the left on weekdays from 9:00 to 17:00. 13:00-14:00, lunch break, the shop is closed.
10.6 Where quality goods are returned, the Buyer shall bear the cost of returning the goods if they are returned by post at the rates charged by the parcel company of the Buyer's choice.
10.7 Refunds for returned Goods may be made in cash (by returning the Goods to the Seller's shop as set out in clause 10.5), by bank transfer to the Buyer's bank account as set out in clause 8.5.
10.8 The Seller shall not be liable for a missed or delayed order for returned Goods if the Buyer incorrectly provides the details required for the return.
10.9 The provisions of this Section 10 shall apply only if the Buyer is a Consumer. The conditions for the return of quality goods where the Buyer is not a Consumer may be subject to a separate agreement between the Buyer and the Seller prior to the placing of the Order.
11. PRODUCT GUARANTEE
11.1 The Buyer, having purchased a potentially defective product in the E-shop, shall have the right to apply to the Seller for the provision of warranty service in accordance with the provisions of Articles 6.364, 6.3641, 6.3642, 6.3643 of the Civil Code of the Republic of Lithuania, not later than within 2 years from the date of delivery.
11.2 To exercise the right provided for in Clause 11.1 of the Terms and Conditions, the Buyer shall contact the Seller with a claim by e-mail to the address specified in Clause 15.1 of the Terms and Conditions.
11.3 When submitting a claim, the Buyer must provide the VAT invoice (number) or other document confirming the purchase of the Goods from the Seller and provide the following information:
11.3.1 the order number of the item;
11.3.2 identify the defect, fault or missing part of the Goods;
11.3.3 provide other evidence, such as a photograph of the Goods, a photograph of the defective area (if it is mechanical damage and it is possible to photograph it);
11.4 Upon receipt of the Buyer's claim, the Seller will contact the Buyer within 14 days and inform the Buyer of the next steps. We recommend that you wait for the Seller's notification of receipt of the complaint and further action before submitting/sending the potentially faulty product to the Seller.
11.5 If a defect or deficiency in the quality of the goods is found, the Seller shall replace the goods with goods of satisfactory quality, or repair them, or reduce the price of the goods, or refund to the Buyer the money paid for the defective goods.
11.6 In the event of the return of faulty goods, there is no cost to the Buyer for the return, which shall be borne by the Seller. The Seller shall send the Buyer a return sticker in this case, which has already been paid for by the Seller. The Buyer must print this sticker, affix it to the parcel of returned goods and send it using a post office machine.
11.7 In cases where the Buyer has purchased a product in the E-Store which has an expiry date, the Buyer shall be entitled to the right to the warranty set out in Section 11 of these Terms and Conditions only for the period of the product's expiry date.
12. QUALITY AND SHELF-LIFE OF GOODS
12.1 The Goods offered for purchase by the Seller are of satisfactory quality.
12.2 The Seller shall not be liable for the fact that the size, shape, colour or other parameters of the goods sold by the Seller may not correspond to the actual size, shape, colour or other parameters of the goods, due to the characteristics of the computer or telephone device used by the Customer, or other technical reasons beyond the control of the Seller. Photographs of the Goods are for illustrative purposes only and are exemplary. The colours, inscriptions, parameters, dimensions, sizes, functions and/or any other features of the original products may appear differently than in reality due to their visual characteristics, so please refer to the characteristics of the goods as indicated in the product descriptions. The Buyer is advised to read the description of the product.
12.3 Goods sold in the E-Shop may have a shelf life, the specific expiry date of which shall be indicated on the packaging of the goods.
12.4 Where a period of fitness for use is prescribed by law in respect of particular goods, the Seller undertakes to sell such goods to the Buyer in such a way that the Buyer is given a realistic opportunity to use such goods before the expiry of the period of fitness for use.
13. LIABILITY OF THE PARTIES
13.1 In the event that a Party commits a breach of its obligations under the Rules and/or the Order, it shall be liable to indemnify the other Party and to reimburse it for any direct losses suffered by the affected Party as a result of such breach. The Parties acknowledge and agree that, subject to applicable law, indemnification shall not relieve the offending Party from further performance of its obligations.
13.2 The Parties shall be exempted from partial or total liability for the improper or total non-performance of their obligations if this is due to force majeure. The full list of force majeure circumstances is approved on 15 July 1996. Resolution No 840 of the Government of the Republic of Lithuania. The Parties shall inform the other Party in writing of the occurrence or cessation of such circumstances (force majeure) without delay, i.e. within the shortest possible time.
13.3 If the Buyer attempts to undermine the stability and security of the Seller's E-Shop or breaches his/her obligations, the Seller has the right to immediately and without notice limit or suspend the Buyer's ability to use the E-Shop or, in exceptional cases, to cancel the registration of the Buyer.
13.4 The Buyer is fully responsible for the accuracy of the data provided in the registration form. If the Buyer provides inaccurate data in the registration form, the Seller shall not be liable for the consequences thereof and shall be entitled to claim direct damages from the Buyer.
13.5 The Buyer is fully responsible for his/her actions after signing up to the E-Shop.
13.6 The Buyer is responsible for the security of his/her registration data. If a third party uses the registration data, it shall be deemed to be the Buyer.
13.7 The Seller shall be indemnified against all liability in all cases where the loss is caused by the Buyer's failure to read these Conditions (although given the opportunity to do so) in disregard of the Seller's advice and obligations.
13.8 Neither Party shall be liable for consequential damages suffered by the other Party.
14. APPLICABLE LAW AND DISPUTE RESOLUTION PROCEDURES
14.1 The Terms and Conditions, the Orders, the Annexes (if any) and other documents relating to the goods sold by the Seller in the E-shop are made in accordance with the provisions of the legal acts of the Republic of Lithuania and the interpretation thereof shall be governed by the law of the Republic of Lithuania.
14.2 All disagreements, disputes or claims relating to or arising out of the Seller's sale of the Goods and/or the provisions of these Terms and Conditions shall be settled by negotiation.
14.3 In the event that the Buyer, who is a Consumer, does not agree with the Seller's response to the Buyer's written complaint or the Buyer does not receive the Seller's response within (fourteen) calendar days, the Buyer may submit his/her request/complaint regarding the goods purchased in the E-shop from the Seller to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, e-mail: tarnyba@vvtat.lt, tel: +370 262 67 51, fax: +370 279 1466, website: www.vvtat.lt - or by filling in the request form on the EGS platform: https://ec.europa.eu/odr/ . Disputes before the State Consumer Rights Protection Office are settled out of court.
14.4 The Buyer and the Seller shall have the right to resolve any dispute by way of judicial settlement in the courts of the Republic of Lithuania.
15. EXCHANGE OF INFORMATION
15.1 The Buyer shall send all notices and questions and otherwise contact borogroup@gmail.com or telephone +37060993480.
15.2 The Seller shall, in accordance with these Terms and Conditions and the Privacy Policy, send all notices to the e-mail address or SMS text message to the telephone number provided by the Buyer at the time of registration or ordering the Goods.
16. FINAL PROVISIONS
16.1 These Terms and Conditions shall be effective from 17-04-2024 The Terms and Conditions shall be a publicly available document published on the Seller's E-Shop https://f4.ecl.lt/vb2025oldmig
16.2 If any of the provisions of these Terms and Conditions are declared invalid or inapplicable by the laws of the Republic of Lithuania, the other provisions of these Terms and Conditions shall continue to be valid and applicable.
16.3 Each party undertakes to notify the other party immediately of any change in the addresses, telephone numbers, e-mail addresses specified in the order. If a party fails to comply with this clause, notices and other correspondence sent to the last known address of the other party shall be deemed to have been properly served.
